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18:45
YouTube
CXOTalk
Experience Management (XM) and Customer Experience (CX) with Alicia Tillman, SAP (CxOTalk)
Experience management (XM) and customer experience are core parts of modern business, explains Alicia Tillman, SAP's CMO. How well do you really know your customers, and how confident are you that you are giving them the optimal experience working with your company? Customer experience and experience management are among the most important ...
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