Ask fellow GoToAssist Remote Support users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

GoToAssist Remote Support Discussions Ask fellow GoToAssist Remote Support users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

Any devices that are running 4.8 build 1692 and older of the GoToAssist v4 desktop applications (including unattended devices) will automatically be upgraded to the latest version (v4.8, build 1708). …

May 1, 2025 · GoToAssist V4 Unattended Installer Frequently Failing to Install I'm experiencing an ongoing issue with the GoToAssist V4 unattended installer that's becoming quite frustrating.

Yes, I'm installing the unattended client. This is a new laptop (Dell Precision) that has never had any GoToAssist product installed previously. I'm wondering if it's a compatibility issue with this new …

Ask fellow GoToAssist v5 users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

Dec 23, 2024 · We have just released GoToAssist Remote Support 4.8 Build 1716 which includes the following: Fixed Automatic Update/Downgrade Issue - Resolved an issue affecting builds 1712 and …

With GoToAssist RS v5 Unattended computers you right-click the toolbar/system tray icon and select Uninstall from the menu. After reinstalling Unattended support the icon on a Mac should be in the …

Wait a couple minutes and then check gotoassist - issue resolved. This is the only site where I encounter this issue - gut tells me the user who is RDP'ing to this computer never disconnects from …

GlennD GoTo Manager 6 years ago Hi kenklabeltraxx I'm afraid you will need to dig into the Trend Micro settings to find an option to either allow GoToAssist or have your client temporarily disable it before …