DIRECTV offers satellite television in all fifty states. It has 24 call centers, providing customer service from the stage of the curious potential customer, on to the point of sale and through ...

In all the talk about omni-channels, interactive voice response (IVR) is rarely mentioned, yet it is the channel many customers must struggle through. Customer interaction vendor Aspect Software is ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Solidifying its stature as India’s leading IVR service provider In a testament to enduring innovation, MCUBE, a pioneer in cloud telephony, today marks decades of transformative advancements in ...