Gen Z demands instant, effective customer service — no holds, no useless bots. Multimodal AI-powered support enables seamless, channel-hopping conversations without friction. Future-ready businesses ...
New Five9 Survey Finds That Nearly 60% of Gen Z Says AI Chatbots Excel at Speedy and Convenient Customer Service, While Humans Still Preferred for Complicated Problems SAN RAMON, Calif.--(BUSINESS ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Generation-Z (those born between 1995 and 2012) has been typecast by preceding generations ...
Max Levchin, the CEO of Affirm Holdings Inc (NASDAQ:AFRM), a major player in the buy-now, pay-later industry, has revealed that the younger generation, particularly Gen Z, is showing a strong ...
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