Southwest copied other airlines practices like checked bag fees, assigned seats, and seat premiums, but has struggled to ...

Southwest Airlines announced a series of fixes it plans to implement to streamline its new assigned seating process.

At the same time, the airline restructured its fares and significantly changed the value of its Rapid Rewards loyalty program. The base fares that previously earned six points per dollar now earn just ...

The 5-year-old's attention to detail led to a tour of Southwest Airlines' headquarters, an experience he’ll never forget.

The Dallas-based airline has taken a lot of heat from customers after early troubles arose from the new assigned seating process.

Southwest’s chairman emeritus cites minimum $906M repair estimate, urges City Council to consider leasing, buying or new ...

As a result of refusing to pay for seat selection on a flight, a father of two was forced to sit separately from his tots — ...

Southwest is not allowing employees to wear smart glasses or other wearable technology with recording capabilities during ...

Southwest Airlines sent an email to it’s A-List members Friday, talking about new policy changes as the airline recently changed boarding policies and open seating policy changing to assigned seating.

North Texas’ hometown carriers Southwest Airlines and American Airlines canceled flights to parts of Mexico Sunday after the ...