Today's consumers are more connected than ever before, across mobile phones, wearables and other devices. In fact, by 2020 there will be over 50 billion connected devices [1]. For companies, it means ...

Retailer John Lewis and Partners is currently running the biggest deployment of Salesforce’s redesigned Lightning CRM application, with the new system directly boosting its net promoter score (NPS) by ...

IoT for field service goes mainstream as Salesforce packages up Internet of Things capabilities for use by customer service, support, and field staff One of the long-promised benefits of the Internet ...