Empathy is a strategic capability that has a direct impact on decision-making quality, trust, retention and organizational resilience.

Empathy is not just a feel-good buzzword or a “nice to have” in the workplace. The truth is that empathy at work reaps tangible business results. I’ve seen firsthand the difference that empathetic ...

When I was asked to write a book on empathy back in 2012, I dove into the research and found a great deal of confusion and a great many things that concerned me. First, there was very little agreement ...

Empathy, or the ability to understand and share in the experience of emotions with others, is an essential element of all human relationships. Research also supports the importance of empathy, finding ...

A colleague shared with me a photo of a Post-it note with the words “Become Empathy Machines!” scrawled on it, taken at the Third Coast International Audio Festival in Chicago on Nov. 4, 2016. [1] It ...