ALBANY, GA (WALB) - Over 1.5 billion packages are shipped during the holiday season between the three major shipping companies FedEx, UPS and USPS. With that volume, accidents are bound to happen.

Damaged packages–like when the box carrying that new pair of boots you’re excited to receive looks like it went through the washing machine–have a lasting negative impression on consumers. According ...

PHOENIX — Getting a package delivery can be exciting. But opening it, well, that can be shocking if you find something broken inside. Or in the case of Pam in Phoenix, you can see how the package was ...

The U.S. Postal Service estimates it will deliver about 800 million packages this holiday season and while most arrive in the condition they’re supposed to, there are times when items are damaged ...

Nowadays, consumers shop online for just about everything. So you’ve likely experienced the stinging disappointment when a TV, piece of furniture or something else you ordered finally arrives on your ...

In a viral TikTok video, a woman shares her grievances with UPS amidst a three-month ordeal during which she tried to ship a $700 air conditioning unit she sold. “I don’t think I’ve ever felt so ...

A Lancaster County couple who received a package last week didn't get what they expected: The box and some items inside were covered in an unknown, oily substance."It was a very strong odor," Ed Soule ...