A look at what customer experience analysis is and how brands can conduct it to correctly ascertain the quality, or lack thereof, of their customer experience. It’s official, the customer experience ...

AI spotlights pain points. AI-powered customer analysis uncovers hidden frustrations and helps brands refine messaging, improve CX and reduce churn. Smarter segmentation wins. AI-driven customer ...

Customer data are a concern not only in marketing but also in shipping. And companies should be no less vigilant in protecting and processing customer data in the shipping process. Customer data may ...

Community driven content discussing all aspects of software development from DevOps to design patterns. Functional requirements and user stories create the blueprint for software applications. A good ...